GTC Včelobal.sk: Terms & Conditions for Purchase

General Terms and Conditions

1. Introductory Provisions

These General Terms and Conditions (hereinafter referred to as "GTC") regulate the rights and obligations between the seller and the buyer in the sale of goods through the online store www.vcelobal.sk (hereinafter referred to as the "e-shop").
The seller is the company BIOnum s. r. o., with its registered office at Na barine 2978/15, 841 03 Bratislava-Lamač, Slovak Republic, Company ID: 52281281, registered in the Commercial Register of the District Court Bratislava I, Section Sro, File No. 136292/B, Tax ID: 2120986516, VAT ID SK2120986516 (hereinafter referred to as the "seller").
The buyer is any natural or legal person who, by placing an order pursuant to Art. II of these GTC, has entered into a contractual relationship with the seller (hereinafter referred to as the "buyer").
If the buyer is a natural person who, when concluding and fulfilling the contract with the seller, is not acting within the scope of their trade or other business activity, they are also considered a consumer (hereinafter referred to as the "consumer").
By submitting an order for goods pursuant to Art. II of these GTC, the buyer confirms that they have read these GTC and agree with their content.

2. Ordering Goods and Concluding a Purchase Agreement

An order is created by the buyer selecting goods in the e-shop and filling out and submitting the order form. For a correct order, it is necessary to fill in the required data in the order form and choose a payment option for the ordered goods.
By submitting the order, the buyer confirms the truthfulness and accuracy of their filled-in data. Sending the order is considered a binding proposal to conclude a purchase agreement with the seller.
The confirmation of the order by the seller leads to the conclusion of the purchase agreement and the establishment of a contractual relationship between the buyer and the seller. The seller thus undertakes to deliver the ordered goods to the buyer in the agreed quantity and quality, within the agreed delivery period, and to the agreed delivery location. The buyer thus undertakes to accept the ordered goods and to pay the full purchase price for the ordered and delivered goods, including delivery costs.
The contract may also be concluded by submitting an order via email or telephone and its subsequent confirmation by the seller, or by the buyer accepting a price offer. The seller has the right to cancel an order and withdraw from the purchase agreement due to goods being sold out or due to the termination of their production. In these cases, the seller is obliged to inform the buyer without delay. Before withdrawing from the contract, the seller is obliged to offer the delivery of substitute goods. The buyer has the right to refuse the delivery of the stated goods.
The buyer's email address provided in the order will be used for delivering information to the buyer and is considered a durable medium within the meaning of §2 par. 7 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises, as amended.

3. Prices and Payment Terms

The buyer undertakes to duly and timely pay the purchase price and delivery costs for the ordered goods.
The buyer can make a payment using one of the following methods:

1. payment via PayPal and credit card (before receiving the goods, after placing the order; the buyer does not need to have a PayPal account to use this payment method);
2. payment via credit card (before receiving the goods, after placing the order);
3. payment by bank transfer to the seller's bank account (before receiving the goods, after placing the order); or
4. cash on delivery (upon receipt of goods).

If the buyer, when paying by bank transfer pursuant to Art. 3.3 of these GTC, fails to pay for the ordered goods, including delivery costs, within 3 days of order confirmation, the seller has the right to withdraw from the concluded purchase agreement, which will result in the termination of the contractual relationship between the seller and the buyer.
In the case of cash on delivery payment pursuant to Art. 3.4 of these GTC, the goods will be handed over to the buyer only after full payment of the purchase price, including delivery costs. If the buyer fails to make payment within the specified collection period according to the previous sentence, the seller has the right to withdraw from the purchase agreement. The buyer is liable to the seller for damages caused by breaching their obligation to pay for and accept the ordered goods (consisting primarily, but not exclusively, of transport costs, lost profit).
Valid prices of goods are listed in the e-shop for individual items and apply exclusively to purchases in the e-shop. All stated prices are final. Prices do not include delivery costs.
The seller is bound by the price of the goods listed on the e-shop website at the moment of the buyer's purchase, i.e., the creation of a valid order pursuant to Art. II of these GTC, for that specific order.
In case of interest in purchasing goods wholesale or purchasing custom-made goods, an individual price offer can be prepared upon request.

4. Shipping and Delivery Conditions

Orders are dispatched via Slovak Post, Packeta, or GLS courier service.
Delivery costs will be added to the purchase price of the goods; their amount will be specified when placing the order (or in an individual price offer). The buyer undertakes to pay the delivery costs together with the purchase price.
Orders are processed continuously by the seller, with a maximum delivery time of 10 business days from the date the purchase price for the ordered goods and delivery costs are credited to the seller's bank account, with the exception of wholesale orders or custom-made goods orders, for which the delivery period is agreed separately. The delivery period is considered met if the goods are deposited within the stated period at the relevant post office.
If necessary, ordered goods can be delivered earlier than stated in Art. 4.3 of these GTC, based on prior agreement with the seller. If interested in earlier delivery, the buyer has the option to contact the seller by phone or email.
If the buyer fails to pick up the goods from the carrier within the specified collection period, the seller is entitled to demand a storage fee for the goods. The seller also has the right to withdraw from the purchase agreement. The buyer is liable to the seller for damages caused by breaching their obligation to accept the ordered goods (consisting primarily, but not exclusively, of transport costs, lost profit). If the buyer has already paid the purchase price before delivery of the goods, the seller is entitled to offset their claim for damages against the paid price of the goods.

5. Withdrawal from the Contract and Return of Goods by the Consumer without Stating a Reason

A buyer who is a consumer has the right to withdraw from the purchase agreement without stating a reason within 14 calendar days from the receipt of goods, under the conditions specified below in this article of the GTC and in §7 et seq. of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises, as amended. The consumer may exercise the right to withdraw from the purchase agreement in writing to the seller's postal address or via email (the seller's contact details are listed in Art. 10 of these GTC). The deadline for withdrawal from the contract is considered met if the notice of withdrawal from the contract was sent to the seller no later than the last day of the period.
The consumer is obliged to send the goods back at their own risk to the seller's address, which is listed in Art. 10 of these GTC, or hand them over to the seller or a person authorized by the seller to take over the goods, no later than 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods personally or through a person authorized by them. The deadline according to the first sentence is considered met if the goods were handed over for transport no later than the last day of the period.
When withdrawing from the contract, the consumer bears all costs for returning the goods to the seller.
The consumer is obliged to send the goods in their original condition, unused, undamaged, and complete.
By the consumer's withdrawal from the purchase agreement, the contract is cancelled from the beginning, and the seller is obliged to take the goods back and return to the consumer the price paid for the goods or the advance payment the consumer paid for the goods, including paid delivery costs or other payments received from the consumer in connection with the purchase agreement, within 14 days from the delivery of the withdrawal from the purchase agreement to the seller. The seller is not obliged to return payments to the consumer under this paragraph before the goods are delivered to them, or until the consumer proves sending the goods back to the seller, unless the seller proposes to collect the goods personally or through a person authorized by them. The seller is not obliged to reimburse the consumer for additional delivery costs if the consumer explicitly chose a delivery method other than the cheapest ordinary delivery method offered by the seller. Additional delivery costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest ordinary delivery method offered by the seller. The seller is obliged to return payments to the consumer under this paragraph in the same way the consumer used for their payment. This does not affect the consumer's right to agree with the seller on another payment method if no additional fees are charged to the consumer in connection therewith. In case of a cashless transfer refund, the payment will be returned to the bank account number provided by the consumer in the withdrawal from the purchase agreement.
The consumer is responsible for the decrease in the value of the goods that resulted from handling the goods beyond what is necessary to ascertain their properties and functionality. The consumer is particularly responsible for damage to the goods, wear and tear of the goods, and handling of the goods beyond what is necessary to ascertain the properties of the goods. In the event that the consumer withdraws from the contract and delivers goods to the seller that are used, damaged, or incomplete, the seller will return the already paid purchase price for the goods to the consumer, reduced by the cost of repair and bringing the goods to their original state.
The consumer cannot withdraw from a purchase agreement under this article of the GTC if the subject of the contract is the sale of (i) goods made according to the consumer's specific requirements, (ii) custom-made goods, (iii) goods intended specifically for one consumer, (iv) goods enclosed in protective packaging that is not suitable for return due to health protection or hygienic reasons and whose protective packaging was broken after delivery, (v) goods subject to rapid deterioration or spoilage, or (vi) goods that, due to their nature, may be inseparably mixed with other goods after delivery.
The consumer also does not have the right to withdraw from the contract under this article of the GTC if the goods were purchased and picked up in person at the seller's premises.
Goods can be returned via post or Packeta. The procedure for returns via Packeta (formerly Zásilkovna) is as follows:
1. The customer suitably packages the returned goods and includes a complaint form with the shipment.
2. They take the shipment to any Packeta drop-off point.
3. They inform the staff of the 8-digit return code – ID for return orders 94818817; the cost of the return shipment will be charged additionally according to the current price list.
4. Based on the code, the staff will generate a label and affix it to the shipment.
5. Subsequently, a Packeta courier will pick up the shipment at the drop-off point and transport it back to our e-shop.
A sample withdrawal form constitutes Annex No. 1 to these GTC.

6. Product Properties and Use

Wax wraps sold by the seller under the name WaxoPack are handcrafted in Slovakia, from wax from local beekeepers, jojoba and coconut oil, resin, and 100% cotton (hereinafter referred to as "WaxoPack").
Since WaxoPack is handmade, its dimensions may differ by 15 mm from the dimensions stated in the e-shop. Small areas not covered by wax may occur on the WaxoPack. If an area not covered by wax is not larger than 2 cm x 2 cm, it will not be considered a defect of the goods. Dark resin marks may appear on the WaxoPacks, which also do not constitute a defect of the goods.
When using WaxoPack, it is necessary to adhere to the conditions listed in the e-shop in the "usage" and "questions and answers" sections, especially not exposing WaxoPack to heat sources such as microwaves, ovens, or dishwashers.
Since beeswax is flammable, WaxoPack must be kept away from fire.
WaxoPack is not suitable for raw meat, hot foods, or liquids.
WaxoPack may stain with certain foods, such as beetroot or blueberries.
After use, simply wipe or rinse the WaxoPack in cold or lukewarm water. After washing, the WaxoPack must be allowed to air dry flat.
The lifespan of WaxoPack depends on the intensity of use and care. WaxoPack will last at least one year if used in accordance with these GTC and the conditions listed in the e-shop. With daily use, the lifespan of WaxoPack is shorter, up to a maximum of six months.
If the buyer is interested in a WaxoPack that is currently unavailable, or in dimensions or designs not listed in the e-shop, they can contact the seller via email (contact details are listed in Art. 10 of these GTC).
The ecological firelighter sold by the seller under the name Ecopal is created as a by-product during the production of WaxoPacks (hereinafter referred to as "Ecopal"). Individual firelighters found in one Ecopal package are for single use to light a fire. When using Ecopal, it is necessary to adhere to the conditions listed in the e-shop in the "Ecopal" section and on the Ecopal packaging.

7. Liability for Defects, Warranty, and Complaints (Complaints Policy)

The seller is responsible for defects in the goods that exist at the time of their receipt by the buyer or that occur after receipt of the goods within the warranty period. The buyer is obliged to file a complaint or claims arising from liability for defects (hereinafter collectively referred to as "complaint") immediately with the seller according to the valid complaints policy stated in this article of the GTC.
The warranty period is 24 months and begins on the date of receipt of the item by the buyer. Rights arising from liability for defects of the item, for which a warranty period applies, shall expire if not exercised within the warranty period.
Complaints must be filed by the buyer with the seller via email or post with a description of the defect and proof of purchase. A proper complaint requires the buyer to send photo documentation of the claimed defect or the claimed goods directly if the complaint is filed by post. The buyer can file a complaint with the seller using the contact details provided in Art. 10 of these GTC.
In the case of a buyer who is a consumer, the seller shall immediately after filing the complaint send the consumer a written confirmation by post or email. If the defect is removable, the consumer has the right to have it removed free of charge, in a timely and proper manner, and the seller is obliged to remove the defect without undue delay. The consumer may, instead of removing the defect, demand a replacement of the item, or if the defect concerns only a part of the item, a replacement of the part, if this does not incur disproportionate costs for the seller given the price of the goods or the severity of the defect. The seller may always, instead of removing the defect, replace the defective item with a flawless one, if this does not cause serious difficulties for the consumer. If the defect is irremovable and prevents the item from being properly used as a flawless item, the consumer has the right to exchange the item or the right to withdraw from the contract. The same rights apply to the consumer if the defects are removable, but the consumer cannot properly use the item due to the repeated occurrence of the defect after repair or due to a larger number of defects. If there are other irremovable defects, the consumer has the right to a reasonable discount from the price of the item.
If the consumer files a complaint, the seller is obliged to instruct the consumer about their rights under the preceding paragraph; based on the consumer's decision as to which of these rights the consumer exercises, the seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of filing the complaint, in justified cases, especially if a complex technical assessment of the product's condition is required, no later than 30 days from the date of filing the complaint. After determining the method of handling the complaint, the complaint will be handled immediately, in justified cases the complaint may be handled later; however, the handling of the complaint must not take longer than 30 days from the date of filing the complaint. After the expiration of the period for handling the complaint, the consumer has the right to withdraw from the contract or the right to exchange the product for a new product. The seller is obliged to issue a written document about the handling of the complaint no later than 30 days from the date of filing the complaint. Handling a complaint means the termination of the complaint procedure by handing over the repaired product, exchanging the product, returning the purchase price of the product, paying a reasonable discount from the price of the product, a written invitation to take over the performance, or its justified rejection.
If the consumer filed a product complaint within the first 12 months of purchase, the seller may reject the complaint only on the basis of an expert assessment; regardless of the outcome of the expert assessment, the consumer cannot be required to pay the costs of the expert assessment or other costs associated with the expert assessment. The seller is obliged to provide the consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.
If the consumer filed a product complaint after 12 months from purchase and the seller rejected it, the person who handled the complaint is obliged to state in the complaint handling document to whom the consumer can send the product for expert assessment. If the product is sent for expert assessment to the designated person, the costs of the expert assessment, as well as all other related reasonably incurred costs, shall be borne by the seller regardless of the outcome of the expert assessment. If the consumer proves the seller's responsibility for the defect by an expert assessment, they may file the complaint again; during the expert assessment, the warranty period does not run. The seller is obliged to reimburse the consumer within 14 days from the date of re-filing the complaint for all costs incurred for the expert assessment, as well as all related reasonably incurred costs. A re-filed complaint cannot be rejected.
In the case of a buyer who is not a consumer, claims for defects in goods are governed by Act No. 513/1991 Coll. Commercial Code, as amended.
Complaints are handled in accordance with the following legal regulations:
1. for the sale of goods to a buyer who is a consumer: Act No. 40/1964 Coll. Civil Code, as amended, and Act No. 250/2007 Coll. on consumer protection, as amended;
2. for the sale of goods to a buyer who is not a consumer: Act No. 513/1991 Coll. Commercial Code, as amended. By submitting the order, the buyer confirms that they have been informed of the wording of this complaints policy and the procedure for filing a complaint.
The seller is not responsible for defects caused by using the products contrary to these GTC and the conditions stated in the e-shop in the relevant sections. The seller also does not bear responsibility for the wear and tear of goods caused by their usual use after the expiration of the goods' lifespan according to Art. 6.8 and 6.10 of these GTC. Facts listed in Art. 6.2 of these GTC are not considered defects of the goods.

8. Alternative Consumer Dispute Resolution

The seller and the buyer will endeavor to resolve any disputes amicably.
If disputes cannot be resolved amicably, the consumer is also entitled to resolve the dispute by an alternative method pursuant to Act No. 391/2015 Coll. on alternative resolution of consumer disputes, as amended.
The consumer has the right to contact the seller with a request for redress if they are not satisfied with how the seller handled their complaint, or if they believe that the seller violated their rights. The consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity if the seller responded negatively to the request under the previous sentence or did not respond within 30 days from the date of its submission. The possibility of recourse to a court is not affected thereby.
List of alternative dispute resolution entities: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
A proposal can be submitted in written form, electronic form, or verbally into the minutes. To submit a proposal, the consumer can use the form, the sample of which is listed in Annex No. 1 to Act No. 391/2015 Coll. on alternative resolution of consumer disputes, as amended, and which is also available on the website of every alternative dispute resolution entity (links are in the link provided in the previous paragraph). A proposal can also be submitted through the following online platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK

9. Personal Data Protection

The buyer's personal data will be processed in accordance with the seller's personal data processing principles, which are available in the e-shop in the personal data protection section.

10. Contact

The buyer can contact the seller using the following contact details:

Seller: BIOnum s.r.o. Na barine 2978/15, 841 03 Bratislava-Lamač info@vcelobal.sk +421 908 666 412

11. Final Provisions

These GTC are an integral part of the purchase agreement concluded between the seller and the buyer pursuant to Art. II of these GTC. Should any provision of the purchase agreement conflict with these GTC, the provision of the purchase agreement shall prevail.
The seller reserves the right to unilaterally amend and supplement these GTC. In case of changes to the GTC, the contractual relationship between the seller and the buyer is governed by the terms and conditions that were valid at the moment of the buyer's order submission, and these are accessible on the seller's website.
The provisions of these GTC concerning consumers do not apply to the sale of goods to a buyer who is not a consumer.
These GTC and the relationships arising therefrom are governed by the legal system of the Slovak Republic, in particular:
1. for the sale of goods to a buyer who is a consumer: Act No. 40/1964 Coll. Civil Code, as amended, Act No. 250/2007 Coll. on consumer protection, as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises, as amended;
2. for the sale of goods to a buyer who is not a consumer: Act No. 513/1991 Coll.
Commercial Code, as amended. References in these GTC to legal regulations are also considered references to legal regulations that partially or wholly amend or replace them.
If any provision of these GTC is or becomes invalid or ineffective, it will not affect the validity or effectiveness of the purchase agreement and other provisions of the GTC. In such a case, the invalid or ineffective provision will be replaced by a valid and effective provision whose economic effect will be as close as possible to the original spirit of the invalid or ineffective provision, or which will serve the purpose of these GTC and the purchase agreement to the greatest extent possible.
By submitting the order, the buyer confirms that they have read these GTC and agree with their wording.

These GTC are valid from June 1, 2025.

Annex No. 1

SAMPLE WITHDRAWAL FORM (fill in and send this form only if you wish to withdraw from the contract)

Recipient: BIOnum s. r. o., Na barine 2978/15, 841 03 Bratislava-Lamač, Slovak Republic

I/We* hereby announce/announce* that I/we* withdraw from the contract for the following goods: ..............

Date of order/date of receipt* ..............

Name and surname of the consumer/consumers* ..............

Address of the consumer/consumers* ..............

Bank account number for refund of the purchase price ...............

Signature of the consumer/consumers* (only if this form is submitted in written form) ..............

Date ..............

Delete as appropriate.